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30 Day Return Policy
Condition: Items returned must be in new and unopened condition in order to receive credit. Items purchased and then used are not returnable. Shipping charges are not refundable and are subject to a minimum shipping charge of $4.95.
Return Authorization: All returns require a Return Merchandise Authorization number. Please contact us by phone or email to receive your RMA # and mailing instructions before returning an item.
Order CancellationsTo cancel an order prior to shipping you must contact us during normal business hours (Monday thru Friday, 9 AM to 5 PM EST). Please contact us as soon as possible, because once an order ships it cannot be cancelled. For contact information, please visit our Contact Us page.
Address CorrectionsTo contact us about changing your shipping address, view our Contact Us page. If you can contact us before the item ships, we will gladly adjust the shipping address for you. In most cases, this will not incur an extra charges. Obviously, however, if you want us to ship your order to Germany instead of Georgia, we'll have to charge you the difference in shipping. You can view our shipping charges on our Shipping page to see what that difference would be. NOTE: Shipping Address corrections after the order has shipped will incur a $15 charge.
We at Art's Got understand that your privacy is important. Rest assured that when you provide us with your personal information that it stays with us. We will not share or sell your personal information with anyone. The contact information we get from you is used only for the purpose of shipping your purchase and contacting you regarding that purchase.
Unless you choose to receive special offers from us - such as when you sign up for our newsletter - we will not send any marketing material to your address or otherwise use your information for personal gain. What marketing material you do choose to receive will be tasteful and sent out in moderation. We will not spam or harass you in any way. If you sign up for something like our newsletter, you are able to opt out at any time.
We believe in customer satisfaction, and maintaining your privacy is just one way we can satisfy your needs.
While visiting our website, some amount of information must be acquired behind the scenes to make everything work. Like many other websites, ours will use something called a 'cookie' to keep track of things. Without cookies, we wouldn't be able to know which customer had which items in their cart. The cookies will not contain any of your personal information and are completely harmless to your computer.
We want to know how well our site works and see if our customers are getting lost somewhere along the line. To do this, we use tracking tools to help analyze where visitors go and what they do while visiting our website. This information is anonymous, and pretty much just shows us where you go on our site and how you got there.
All the talk these days of fraud and identity theft can make a person nervous, but don't worry. Our website is hosted on secure servers. All confidential information - such as credit card information - is transmitted securely, using industry standard Secure Sockets Layer (SSL) encryption. Once received by us, all secure and confidential information is treated as such. We do not keep credit card numbers on file, so there is no risk of your information leaking or being shared with anyone. We take great strides to make your shopping experience safe, secure, and risk-free.
Copyright 2011 Art Clem Enterprises. All rights reserved.